Clear answers about ERGuide

ERGuide is a web-based employment-relations case-management platform. It combines guided processes, practical information, digital case records, status tracking and reporting so teams can handle day-to-day ER work from one connected record.

ER means employment relations. It covers the workplace processes used to manage matters such as misconduct, poor performance, ill health, grievances, harassment complaints and operational requirements.

ERGuide is designed for HR and employment-relations teams, together with the line managers who handle cases in day-to-day operations. It gives them a shared process, consistent forms and a common case record.

Employment-relations work often becomes fragmented across policies, forms, email, evidence and spreadsheets. ERGuide brings guidance, procedural steps and case information together so teams can see what has happened and what needs to happen next.

ERGuide is focused on employment-relations guidance and case management. It is not presented as a general HR information system for payroll, recruitment, benefits or the full employee lifecycle. Any relationship with an existing HR system should be scoped with ERGuide.

No. ERGuide supports people with guidance, structured steps and a documented record. The facts of each matter still need to be considered by the organisation and, where appropriate, its employment-law advisers. The platform does not guarantee a legal or disciplinary outcome.

The current website covers misconduct, incapacity due to poor performance, incompatibility and ill health, grievances, harassment complaints, operational requirements, and platform guidance and search.

The connected workflow has five stages: find the relevant guidance, start the right process, capture actions and evidence, track progress and ownership, and report from the completed case record.

ERGuide provides a standardised disciplinary process designed to help teams apply consistent conduct steps and document the information needed to support procedural fairness across the organisation.

The platform guides managers through the relevant incapacity process and helps them keep expectations, support, consultations, review steps, supporting information and decisions together in the case record.

Employees can be given a clear route for raising grievances through the appropriate management levels. Harassment complaints can be submitted informally or formally, including through a QR-code entry point, while the organisation records how each complaint is handled.

ERGuide helps teams manage consultation steps, supporting information, decisions and timeframes in a structured record. This makes it easier to understand how the process progressed and what needs to happen next.

ERGuide is designed to help users search across practical guidance, documents, legal principles and approved company policies. The content and permissions included in a particular deployment should be confirmed during scoping.

Yes. The product is designed to use customisable electronic forms and templates that reflect an organisation's policies, procedures and brand. The exact configuration work and document set should be agreed during implementation planning.

The website describes capturing actions, supporting information, evidence, consultation notes, decisions and electronic signatures as work happens. Confirm file formats, limits, retention and access rules for your proposed configuration.

ERGuide is presented as supporting electronic signatures and the storage of records and evidence in the case file. Signature controls, identity checks and evidentiary requirements should be reviewed for the organisation's use case.

Users can track an ER process and produce reporting from the same digital record. This helps HR and ER teams see progress, ownership and delays. Ask ERGuide for the current dashboard, report and export options.

Yes. ERGuide is mobile-friendly and can be accessed through an internet-connected phone, tablet or desktop. The website describes online access rather than offline operation.

ERGuide is designed as a modular system. An organisation can scope the processes it needs first and discuss adding further modules as its requirements develop.

Yes. Its content and workflows are designed around South African employment-relations requirements, including practical support for the workplace processes described on this website.

The platform's procedural guidance is informed by the Code of Good Practice: Dismissal, including relevant misconduct and incapacity processes. It supports a structured approach but does not replace advice on the facts of a particular matter.

ERGuide can be configured for the legal and policy context of organisations operating elsewhere in Africa. Ask for the current list of supported jurisdictions and confirm that the required country content is available before procurement.

The product is designed for guidance to be maintained as legislation, case law, country requirements and company policies change. Ask ERGuide about the review owners, approval process, update cadence and change communication for your deployment.

No. ERGuide helps teams follow a more consistent, documented process and find relevant guidance. Outcomes still depend on the facts, the decisions made and the applicable law and policy.

The public website describes powerful search across approved content; it does not make a separate claim about a generative-AI assistant. Ask ERGuide which search or AI functions are included in the proposed configuration, which sources they use and what controls apply.

Prebuilt integrations and APIs are not listed on the public website. Share the required systems, data flows, identity provider and reporting needs during technical scoping so ERGuide can confirm what is currently supported.

Because ER matters can contain sensitive information, hosting, access controls, encryption, backups, retention, data ownership, subprocessors and POPIA responsibilities should be reviewed against ERGuide's current security and privacy documentation during procurement.

Do not include employee names or confidential case details in the public enquiry form. See the privacy policy.

Public pricing is not listed. ERGuide is modular, so pricing should be based on the processes, configuration and organisational scope required. Book a demo to request a current proposal and confirm any implementation or support fees.

The timeline depends on the selected modules, policy and form configuration, data or identity requirements, review and approval work, training and rollout plan. ERGuide can provide a project estimate after discovery.

Training and support details are not published on this website. Ask what onboarding, administrator training, manager enablement, support channels, service hours and response commitments are included in the proposed service.

The marketing site's configured canonical address is www.erguide.digital. Existing users sign in through the separate application address at https://erguide.co.za/login. Follow links from the official website or use the saved login address supplied by your organisation.

Call 082 451 1991, email info@erguide.digital, or use the enquiry form on the ERGuide homepage.